Política de reembolso

Returns and refunds

30 days satisfaction guaranteed. You have 30 calendar days from the day you receive your order to try SmartHand at home. If you are not happy with it, email us at smarthandd.support@gmail.com and we will walk you through the return and the refund. This is our own promise, and it sits on top of your legal rights below.

Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 calendar days from the day you receive your order to cancel it, without giving a reason. To do so, simply tell us by email before that period ends. You then have a further 14 days to send the goods back.

If something is faulty

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you have a short-term right to reject them within 30 days of delivery and receive a full refund. After that, you may be entitled to a repair or replacement.

How to request a return

1. Email smarthandd.support@gmail.com with your name and order number.
2. We will reply with the return address and instructions.
3. Send the product back with all its accessories and, where possible, in its original packaging.

Return postage

Return postage is paid by the customer, except where the item is faulty or not what you ordered.

Refunds

Once we have received and checked the product, we will refund you using the same payment method you used, within 14 days of being told of your decision.

Damaged or incorrect items

If your order arrives damaged or is not what you ordered, email us a photo within 48 hours of delivery and we will put it right at no cost to you.

Contact

SmartHand - smarthandd.support@gmail.com